Thank you for shopping at Raptix.shop, operated by Raptix LLC.
We want all our customers to be satisfied with their purchases. Please read our return and refund guidelines below.

If you need assistance, contact us at:
📧 help@raptix.shop
📞 702-561-7747

1. Returns Eligibility

We offer returns for most unused, unworn, and unwashed streetwear items within:

➡️ 30 days from the date of delivery

To qualify for a return:

• Items must be in original condition
• Tags must be attached
• Items must be unworn, unwashed, and unused
• Packaging must be intact
• Proof of purchase is required (order number or receipt)

Items damaged due to customer misuse or wear are not eligible.

2. Non-Returnable Items

For hygiene and quality control reasons, we cannot accept returns for:

• Worn or washed clothing
• Underwear or socks
• Accessories marked as “Final Sale”
• Customized or special-order items
• Gift cards

3. Damaged, Defective, or Incorrect Items

If your item arrives:

• Damaged
• Defective
• Incorrect

Please notify us within 48 hours of delivery.

Include:

• Order number
• Photos or videos of the issue
• A brief explanation

We will send a replacement, store credit, or full refund at no additional cost.

4. Refund Process

After we receive and inspect your return:

• You will be notified whether your return is approved or denied
• Once approved, your refund will be issued to your original payment method

Refund time:

3–7 business days, depending on your bank or card issuer.

5. Return Shipping Costs

Who pays for return shipping?

✔ Our Responsibility

If the item is defective, incorrect, or damaged — we cover return shipping.

✔ Customer Responsibility

For returns due to:

• Change of mind
• Wrong size ordered
• Dislike of fit or design

The customer is responsible for return shipping fees.

6. Order Cancellations

Orders may be canceled within 12 hours of purchase.
If your order has already been shipped, cancellation is not possible.

You may initiate a return once the product arrives (if eligible).

7. Exchanges

Exchanges are available only for defective or damaged items.
For all other reasons, please return the item (if eligible) and place a new order.

8. Missing or Late Refunds

If you haven’t received your refund:

1. Check your bank statement
2. Contact your credit card provider
3. Contact your bank
4. If still unresolved, email us at help@raptix.shop

9. Contact Information

For all refund or return questions:

Raptix LLC
6723 2nd Ave
Los Angeles, CA 90043
📞 702-561-7747
📧 help@raptix.shop
🌐 https://raptix.shop