INFORMATION QUESTIONS
FREQUENTLY ASKED QUESTIONS
How can I contact customer support?
You can reach us anytime at help@raptix.shop or by phone at 702-561-7747.
We typically respond within 24–48 hours.
What are your customer service hours?
Our support team is available:
Monday–Friday, 9 AM – 6 PM (PST)
Emails may be sent anytime, and we will reply during business hours.
Where are you located?
Raptix LLC
6723 2nd Ave,
Los Angeles, CA 90043
Please note: This is our administrative address.
We do not offer in-person customer service or retail pickup at this location.
I have a question about my order. What should I do?
For the fastest support, please include:
Your order number
Your full name
A brief description of your issue
Photos (if your item arrived damaged or incorrect)
Send it to: help@raptix.shop
How long will it take for me to receive a response?
Most inquiries are answered within 24–48 hours, except during weekends and holidays when response times may be slightly longer.
INFORMATION ABOUT US
CONTACT US FOR ANY QUESTIONS
- EIN No. 92-3313333
- Address:6723 2nd Ave Los Angeles, CA 90043
- Phone: 702-561-7747
- E-mail: help@raptix.shop